Hotel policies


  • Check-In from 14:00 (2 pm)
  • Check-Out within 12:00 (noon)

It is forbidden to smoke in all rooms and common areas. It is possible, though, to smoke in the garden outdoor areas or in the balconies of the rooms. In case a guest will smoke inside the room, a Euro 200 “cleaning fee” will be charged.

A complimentary Wi-Fi internet connection is available for the guests, in all rooms and common areas. To activate the connection, it’s necessary to enter the access code that is provided to all guests at the time of check-in.


  • According to the current fire safety laws, it is strictly forbidden the use of burner stoves, free flames, candles and flatirons.
  • All rooms are equipped with a safe at guests’ disposal.

Although the hotel is located in the ZTL (Limited Traffic Zone) area of Florence, is still reachable by car and has a garage with valet service at 45 Euro . Garage is closed between 01:00 am and 7:00 am.

Small pets are allowed in the rooms at no extra charge, upon request of availability at the time of booking; they are not allowed in the restaurant and in the breakfast room. In respect of all our guests, we ask to not leave the pets unguarded in the rooms while outside the hotel. For more information, please contact our Reservation Department via phone at +39 055 245 247 or via email at
The hotel reserves the right to charge on the room bill any cost of extra cleaning should this be necessary during the stay or at the time of check-out.

The hotel has a Lost & Found service for its guests. Please contact the Front Desk by phone at +39 055 245 247 or via email at

Privacy Informative Note.

Access to the rooms and the floors of the hotel is allowed only to guests that have been registered at the Reception.

The tourist tax has to be paid by any person not resident in the city of Florence, for each overnight stay (i.e. per person per night) in facilities situated within the Municipality of Florence, up to a maximum of 7 nights in a row.
Excluded from this payment are:

a) children up to twelve years of age;

b) people accompanying patients hospitalized within the municipality, also those in an outpatient setting, with a maximum of two assistantsper patient;

c) patients who make use of hospital care in an outpatient setting;

d) students enrolled at the University of Florence.

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